Thanks to the beauty of the internet and the focus on user-friendly devices and interfaces, the technology that currently exists on the market is not nearly as complex as it was back in the days of yore. Whether you are searching for new ways to track customer engagement, software to keep you and your business organized, or devices that will monitor your health and alert you to potential problems, everyone can be on the cutting edge of technology. It is imperative that companies now target the average individual rather than the computer science expert.
The trend today is to ensure that the ordinary person has access to technology that can be both understood and used by real people. Because of all the help and detailed explanations that exist on a wide variety of reputable websites, I am now able to fix simple computer problems (and sometimes even more complex ones), keep in contact with friends as well as potential/current customers, and even solve simple software/app issues. While the websites still exist that use much more specialized language that the common person like me does not comprehend, companies have sought to use less scientific language, step-by-step instructions, and even pictures/screenshots to assist people like me in resolving simple and even moderate technology issues.
Additionally, contemporary technology has included a broad assortment of services to make the process much more user-friendly and trustworthy. Everything from speech recognition to biometrics has changed this global society in which we live. The ability to type is not nearly as essential as it once was, and additional security like fingerprint recognition can put customers at ease and engender positive feelings about a company or service who chooses to use top security measures to protect data. Not only does this give the customer peace of mind, but it also gives them a sense that the company realizes and respects what is important to him/her. It boggles the imagination to consider what technologies are currently in development, but we can rest assured that companies will make every effort to guarantee that this soon-to-be-released product will be accessible to everyone.
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2 Comments
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I feel the same way about technology. I remember when e-mail was first introduced to me (back in 1991) and the concept just baffled me – then there was this thing called the “internet”… Boy! Was I in for a roller-coaster ride of terminology, gidgets and gadgets, windows, chat rooms… I could go on and on… and it just keeps growing; meanwhile, I stay baffled. I love hearing about companies that help people, like me, who have a difficult time processing all of the “new stuff”. I’m glad they’re on our side. Thank you for the information.
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I’m sure I would need to know a bit more technology if I had a traditional desk job.
